Job Description

Reference: /MN/19-04/1150/21

Job Title: Account Director (Soft FM)

Salary: Competitive

Working Hours: Monday to Friday - 40 hours per week

Location: Glasgow

Business Overview

OCS are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP2bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Would you be interested in joining a leading facilities management company with a reputation for excellence?

We are currently recruiting for an Account Director to join our passionate and driven team in Glasgow

The Account Director will have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed soft services contract across Scotland. We are currently recruiting for an Account Director to join our passionate and driven team, based in Edinburgh or Glasgow.

Your primary responsibilities will include:

- Full operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed soft services contract. Scope of services include 24/7 Helpdesk, cleaning, security, waste management and catering operations, to over 400 sites across Scotland.
- Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally.
- Develop maximum profitable growth of the business through understanding client needs, maximising the services delivered and championing excellent customer service.
- Ensure that the operational tasks are delivered in accordance with the SLA by an agreed program of qualitative audit checks and control measures, to rectify identified deviations where appropriate.
- Develop, drive and implement a contract ESG Strategy, and ensure tendered ESG commitments are achieved.
- Ensure compliance with all statutory, Health Safety and Environment, security and relevant company and client policies generating a true health and safety culture.
- Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, and minimise customer complaints and other adverse feedback.
- Lead by example in culture of safety, opportunity, inclusiveness, and diversity.
- Develop workforce talent and adopt succession planning for direct reports via continuous conversations and review frequently. Ensure same approach and mechanisms for all staff within area of responsibility.
- Commercially astute, delivering contracts within combination of framework contracts such as NEC4. You will be responsible for overseeing the execution of the Early Warning and Compensation Event processes.
- Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
- Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements.
- Ensure that the contract team behaviours reflect our company TRUE values.


About You:

- Applicant must have the right to work in the UK
- Applicant must have the right to work in the UK and posses a valid UK driving licence.
- Previous, demonstratable experience of working in a similar role for a Facilities Management service provider.
- Qualified to degree level or have extensive experience at Senior Management level running soft services and/or facilities management contracts.
- It is mandatory that the successful candidate possesses strong presentations skills and is competent is using software tools such as MS Excel and Powerpoint.
- Strong understanding and demonstration of understanding of critical environment infrastructure and maintaining services to a critical 24/7 customer operations.
- Strong commercial and financial acumen including the application of NEC4 contracts.
- Demonstrable track record of successfully working on large contract
- A decisive individual with the ability to work well under pressure.
- Capable of communicating effectively with business support, to dealing with large workforce and union engagement.
- Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
- Self-motivated and enthusiastic, with good time management and leadership skills.
- A creative t