Call Centre Sales & Training Manager in London, City of London

Applying for the Call Centre Sales & Training Manager role

Your Golf Travel.com founders Ross Marshall and Andrew Harding maxed out their credit cards to fund the start-up of the company in 2005 and today the business offers package trips to 3,000 courses in 20 countries and books more than 150,000 travellers each year. In December 2011 Your Golf Travel.com was awarded a place in The Sunday Times Virgin Fast Track 100 for third consecutive year. It is a list of the country"s fastest growing private companies based on sales growth over three years. Your Golf Travel.com is committed to providing the lowest prices on golfing holidays and breaks on the internet and offers more than 2,000 venues and courses through its website and brochure to over 1 million golfers. The company offers a range of innovative golf breaks, including "behind the ropes" packages to major championship venues, allowing you to follow in the footsteps of the pros, and has previously sold breaks for as little as £1.
Job Title: Call Centre Sales & Training Manager
Location: City of London / London
Salary: £35,000 - £40,000
Type: Full Time
Job Sector: Leisure & Tourism
Sub Sector: Beauty & Spa
Job Reference No:

Job Description

The opportunity to join the dynamic sales team of Spabreaks.com, Europe’s leading spa travel company & one of the UK’s fastest growing business’.

Responsible for organising the spabreaks of 80,000 spa goers a year, we are looking for an experienced Call Centre Sales and Training Manager to manage the call centre of 20+ young sales consultants on a daily basis.

Key Responsibilities

Reporting to the Director of Spabreaks.com, you will be responsible for the day-to-day management of the call centre; including helping them hit individual and group targets and training them in sales and product.

- Liaising with the team leaders to ensure sales targets are being hit

- Monitoring call stats and listening in to random calls to ensure closing techniques are being used efficiently

- Liaising with the product team to ensure that the high value, high commission product is being sold in the most effective way.

- Monitoring call centre stats including, inbound and outbound calls, number of enquiries being dealt with, profitability etc.

- Training the team on all aspects of handling enquiries, closing sales, up selling etc.

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