Job Description
Job Reference: /SR/17-04/1147/14
Job Title: Contract Operations Manager
Location: London, Cambridge, Manchester
Salary: GBP42000 - GBP45000
Hours per week: Variable Shift Rota - Monday to Friday - 40 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job Overview
We are seeking a highly motivated and experienced Contract Operations Manager to oversee the soft services for our facilities management business at five sites based in London SE1, overseeing sites in Cambridge and Manchester United Kingdom. The successful candidate will be responsible for managing the delivery of high-quality cleaning, waste management, pest control, windows cleaning and other soft services to meet the needs of our clients and maintain a safe, clean, and welcoming environment for staff, visitors, and customers.
Key Responsibilities:
- Manage the day-to-day delivery of soft services, including cleaning, waste management and other services as required, in accordance with contractual requirements and service level agreements
- Lead and motivate a team of soft services staff, ensuring they are trained, competent, and fully compliant with health and safety policies and procedures
- Develop and maintain strong relationships with clients, building occupants, and other stakeholders to ensure their needs are met and their expectations are exceeded
- Monitor and report on the performance of soft services, identifying and implementing improvements where necessary to enhance service quality and efficiency
- Conduct regular site cleaning inspections to assess the quality of cleaning services
- Ensure compliance with relevant legislation, industry standards, and best practice, including health and safety, and environmental regulations
- Manage budgets and financial performance, ensuring that costs are controlled, and that revenue is maximised
- Maintain accurate records and produce reports as required, using appropriate software and systems
- Conduct regular performance reviews and address any performance issues promptly
- Foster a positive and collaborative working environment
- Respond and monitor helpdesk jobs relevant to soft services on the account
- Support and guide team of receptionists, porters and van delivery driver
- Support the wider OCS facilities management team as required, providing cover for other site managers and undertaking other duties as necessary
About You:
- Applicants must have the right to work in the UK
- Previous experience in a similar role, managing the delivery of soft services in a facilities management context
- Proven leadership and people management skills, with the ability to motivate and engage a team and build strong working relationships
- Knowledge of relevant legislation, industry standards, and best practice, including health and safety, and environmental regulations
- Strong communication and interpersonal skills, with the ability to liaise effectively with clients, building occupants, and other stakeholders
- Excellent organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
- Excellent communication skills, both verbal and written
- Ability to interact professionally with clients, staff, and senior management
- Sound financial acumen, with experience of managing budgets and delivering cost efficiencies
- Effective problem-solving skills and the ability to make decisions under pressure
- Proficient in the use of Microsoft Office and other relevant software and systems
- Frequent travel to Cambridge and occasional site visit in Manchester will be required in this role.
- Occasional weekend work will be required to oversee large external events
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards
How to apply
If you are interested to join a business that encourages professional development,