Customer Service Advisor / Service Receptionist - Dundee in Dundee, Angus

Applying for the Customer Service Advisor / Service Receptionist - Dundee role

About the company: Nationwide Crash Repair Centres is the UK's largest independent group of accident repair centres. We operate from over 70 sites across England, Scotland and Wales and employ more than 2,000 members of staff. We offer outstanding levels of service to our customers and outstanding opportunities to our employees. At Nationwide we've been building our business (and our reputation) steadily since 1993. Today you'll find us offering an exceptional service in, or near, virtually every major town and city in the country. Since our inception, we have strived to become the preferred repairer of many of the UK's insurance companies. We've invested in modern workshops, equipment and personnel who are highly trained to work with the latest technology in the industry, often picking up industry awards, so you are guaranteed to find a high level of service at all our repair centres.
Job Title: Customer Service Advisor / Service Receptionist - Dundee
Location: Angus / Dundee
Salary: £13,000 - £15,000
Type: Full Time
Job Sector: Motoring & Automotive
Sub Sector: Service Receptionist
Job Reference No: MV_CSA_Dundee_10/11

Job Description

About the role:
We are currently seeking to recruit a Service Receptionist / Customer Service Advisor to work within one of our busy accident repair centres. The successful candidate will be responsible for liaising with customers (both face-to-face and over the telephone), booking vehicles in for repair work, issuing courtesy cars and dealing with all associated paper work.

About you:
With strong customer service skills, you will be confident in your ability to deal with a wide range of people in a friendly and professional manner. You will be IT literate and plan and prioritise your workload effectively to ensure that tasks are completed on time and customers are attended to promptly. You will also have previous experience in a customer service role within the Motor trade.

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