Customer Service Assistant in United Kingdom

Applying for the Customer Service Assistant role

ABOUT TRADELINK SOLUTIONS LTD Established in 1997, TradeLink Solutions Ltd is a family owned integrated renewable energy company. The turnover of the business is £16m but is managed and operated by a small team of highly committed individuals. There are four main businesses within the company which comprise: • Retailing Renewable Energy to end user customers. LOCO2 Energy Ltd is responsible for direct sales to customers. • Owning and Operating Renewable Energy Assets such as Hydro projects. TLS Hydro Power has six hydro stations in operation, one under construction and other projects at differing stages of development. • The Commercial Services business provides trading and commercial services to over 300 independent Renewable projects of all technologies ranging in size from a few KW up to several MW. • TradeLink Solutions also provides Consulting and Training Services to larger energy projects and international companies.
Job Title: Customer Service Assistant
Location: United Kingdom
Salary: £16,000 - £18,000
Type: Full Time
Job Sector: Customer Service
Sub Sector: Customer Service Assistant
Job Reference No:

Job Description

To assist in running the Customer Service function within the retail business LoCO2 Energy. Job responsibilties will include but not be limited to the following:
•To be flexible to help out with customer calls and queries as required, and redirecting and escalating queries where necessary
•To monitor customer query email inbox and take action where appropriate
•To gain an understanding of the electricity system ESS.
•To produce letters welcoming customers to LoCO2 Energy
•To respond to customer problems and ensure appropriate action is taken to remedy problems.
•To uphold good customer relations practise in line with Consumer Focus requirements.
•To enter new customers on the ESS and Magic systems
•To enter new customers on the Direct Debit system
•To manage the removal of leaving customers from the LoCO2 systems.
•To be flexible to help out with Billing issues as necessary

If you are unable to find the job you are looking for, please try looking through our complete list of jobs in the search bar, or click through to see all Vacancies.

As well as Customer Service Assistant jobs we also have Customer Service Vacancies. Including jobs in the UK and Europe.