Job Description

Job Reference: /RJ/09-04/1137/17

Job Title: National Operations Support Manager

Location: Ipswich

Salary : Competitive

Hours per week: Variable Shift Rota - 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a National Operations Support Manager to join our passionate and driven team based in Ipswich.

Reporting to the Hotel Business Director, this role will oversee the management of all aspects of the hotel housekeeping cleaning contract within the regional portfolio. You are accountable for the performance of contracts across the regional portfolio. This includes ensuring managers and team services are performing effectively and in line with contractual obligations, KPI`s and SLA`s.

Benefits

- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community


Wellbeing

- Discounted gym membership
- Eye test GBP25 voucher and up to GBP100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders


Career development and recognition

- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards


Key Responsibilities:

- Lead operationally and commercially across the regional portfolio to ensure that contracted services perform to the highest standards, fulfil all contractual obligations.
- Maintain and deliver the standard for safety, quality, time and cost control.
- Guide, develop and implement OCS policies, procedures and systems to improve business operations.
- Work collaboratively with internal and external stakeholders as well as with third party service providers to deliver effective services across the Hotel division.
- Be a role model to provide guidance on the OCS Values (Trust, Respect, Unity, Empowerment). , develop and lead management team members.
- Champion change across the region and collaborate with internal stakeholders and teams across the portfolio to ensure engagement to new ways of working.
- Manage the development of operational plans by playing the leading role in all the development activities performed by the division, establishing and reviewing key strategic priorities and translating them into actionable and tangible plans.
- Be accountable for bringing together crucial pieces of information such as strategic priorities, operational performance, innovations, regional events, markets, etc. from various internal and external sources in order to develop strategic options.


About You:

- Applicants must have the right to work in the UK
- Ability to take initiative, action proactively, address issues or opportunities without supervision, focus on desired results and accomplishments, demonstrate clear purpose, enthusiasm, and a `can-do` attitude.
- Manage multiple projects and effectively prioritise tasks, responsibilities and goals.
- Use goals to guide actions and create detailed action plans, organise and schedule teams and tasks effectively to meet goals.
- Work co-operatively with others to accomplish business goals and objectives, ask others for their ideas and opinions, support team decisions and contribute to the team efforts.
- Present ideas, concepts and information effectively and clearly. Actively listen and communicate comfortably with various audiences.
- Ensure thorough effective team appraisals and development plans are constructed and formalised.
- Provide accurate reporting of capability & performance management, absence/attendance & HR matters, to the Divisional Director.
- Take full accountability for the implementation and delivery of contracts and its services across the regional portfolio.
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