Job Description

Job Reference: SEC/PA/16-04/1147

Job Title: Security Analyst - CCTV & ARC Team

Location: Site Based

Site Address: Vicon House

Postcode: IP33 3SP

Pay Rate: GBP11.75 - GBP17.62

Hours per week: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 54 hours per week

Shift Rota: 4 Days, 2 Off, 4 Nights, 2 Off

Business Overview

The OCS workforce is made up of passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch to ensure our client`s employees, visitors and assets are kept secure.

Role Overview

We are currently recruiting for a Security Operations Centre Analyst to join our passionate and driven Security Operations Centre CCTV & Alarm Receiving Centre Team.

Key Responsibilities:

- Monitoring and responding to calls and requests from all Client locations and staff.
- Monitoring all site CCTV system cameras and alarms and responding as required in line with procedures.
- Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure.
- Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally.
- Report to the Security Operations Centre Supervisor any incident outside of your experience or control and follow all actions and issues as required.
- Demonstrate an excellent understanding of all systems in use in the Control Room
- Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner.
- Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures.
- Support security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues.
- Compile daily, weekly, and monthly reports as required.
- Produce high-quality Reports relating to all Incidents in a timely manner


About You:

- Applicants must have the right to work in the UK
- SIA CCTV Licence and experience preferred.
- Experience in Control Room Operations is desirable but not essential as full training will be given.
- Computer literate.
- A willingness to learn is an advantage.
- Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
- Ability to accurately follow detailed processes.
- Strong communication and customer service skills.
- Ability to build and maintain relationships with a strong teamwork ethic.
- A positive attitude and ability to deal with pressure professionally.
- A highly motivated individual.


Benefits

- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards


How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to GBP500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f