2ND/3RD Line Desktop / Server Support in United Kingdom

Applying for the 2ND/3RD Line Desktop / Server Support role

Job Title: 2ND/3RD Line Desktop / Server Support
Location: United Kingdom
Salary: £25,000 - £35,000
Type: Full Time
Job Sector: IT & Telecoms
Sub Sector: 3rd Line Support
Job Reference No:

Job Description

Job Role:
1st/2nd/3rd Line Technical support – Windows Server 2008, Hyper-V, Exchange 2010, Windows 7, Active Directory, VMWare.
Bring on new cloud customers and migration from existing customer systems, including building out virtual environments for customers.
Visit customer sites to perform regular reviews and any maintenance work required.
Provide user training on any new systems implemented.
Provide technical pre-sales support to sales team.
Helping to put together virtual solutions for new customers.
Logging cases and calls on the helpdesk system (CRM).

Microsoft Skills:
• Windows Server 2008 R2
• Hyper V/VMWare
• Active Directory
• Exchange 2007 / 2010 / 2013
• SharePoint / Dynamics CRM and SQL

TCP IP Networking
Any Cisco experience a positive but not necessary.

Good Communication Skills are key (verbally and written).
Professional Appearance
Driving Licence and Car
Hardworking and willing to learn
20-30 mile radius from Newbury

Previously worked on a help desk as either first, second or third line support.
Experience with migrating On-Premise solutions to cloud services would be a massive benefit.
Virtualisation experience – Hyper-V and VMWare a huge benefit.
Dynamics CRM experience, this will be used on a daily basis, but can be taught.
Flexible time in case of out of hours planned maintenance or support

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