2nd Line Desktop Support Professional in London, City of London

Applying for the 2nd Line Desktop Support Professional role

Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing & managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base across a broad range of industry sectors. Our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.
Job Title: 2nd Line Desktop Support Professional
Location: City of London / London
Salary: £19,000 - £19,000
Type: Contract
Job Sector: IT Contractor
Sub Sector: 2nd Line Support
Job Reference No:

Job Description

This particular customer is listed on the FTSE 250 index as a Telecoms firm with offices in 20 countries in Europe.

Purpose of the role:
We are seeking a 2nd Line Desktop Support Professional to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.

Key responsibilities:
• Provide 2nd line remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Complete incidents (ITSMs) and requests (ITSRs) within SLA in pressurised environment.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Blackberry’s.

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