Job Description

Main duties:

• Answer the phone and deal with queries from clients and enforcement staff
• Operate door entry system
• Administer the telephone arrangement line
• Put on congestion charges
• Print off letters
• Allocate files to enforcement staff on dedicated software system
• Put files on hold
• Add fees to files
• Deal with clamped vehicles by telephone
• Clamp reports
• Generate computerised reports
• Deal with the post
• Saving lists on system for team leaders
• Dealing with printer problems/call outs
• Checking stationery supplies and passing orders to purchasing
• To assist with other general administrative and office duties when required
• Generating list from team to produce work
• Ensuring files allocated and auctioned within deadline set by clients
• Allocating bulk work and de-allocating in appropriate time