Administrator in United Kingdom

Applying for the Administrator role

Job Title: Administrator
Location: United Kingdom
Salary: £0 - £200,000
Type: Full Time
Job Sector: Admin, Secretarial & PA
Sub Sector: Other Admin & Secretarial
Job Reference No: GRP/WC/01-04/1132

Job Description

Job Reference: GRP/WC/01-04/1132

Job Title: Administrator

Location: Office Based

Location: Seaforth House, Seaforth Road North, Glasgow, G52 4JQ. We have a free parking, and a train station across the road.

Salary: Competitive

Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 16:30 - 37.5 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for an Administrator to join our passionate and driven team in Glasgow! This role is 90% admin based and 10% phone based. The successful applicant will hold strong administration and IT skills.


- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community


- Discounted gym membership
- Eye test GBP25 voucher and up to GBP100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

Career development and recognition

- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

Key Responsibilities:

- Ensure clear and concise quality updates reflecting true job progression are being used.
- Produce relevant information and updates required for inclusion in client/contract reports.
- Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
- Ensure client and internal systems are updated within set timescales throughout the life of the job.
- Respond to all customer chases/escalations within internal SLAs.
- Closing of tasks appropriately.
- Manage internal email mailboxes within SLA.
- Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people.
- Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
- To assist in keeping PPM levels on contracts to a minimum by ensuring timely completion of jobs.
- Ensure any interactions with all customers reflects positively on the company.
- Support with the scheduling of subcontractor work as and when required.
- Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and update system with attendance information.
- Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to
- Ensure all engineer paperwork is quality checked and uploaded as required.
- Raise and track corrective works activity arising from PPM inspections.
- Chase missing paperwork from field team or third-party supply chain.
- Manage and organise multiple mailboxes.
- Updating internal CAFM system with updates.
- Manage specific tasks in line with SLAs/KPIs to reduce financial penalties.
- Promote best practice health and safety amongst colleagues, engineering teams, subcontractors, and client always. Escalate any perceived risks as necessary.
- Support in contract compliance with legislative requirements
- Ensure purchase orders are raised accurately.
- Any other administrative work as required.

About You:

- Applicants must have the right to work in the UK
- Strong administrative experience is essential.
- Good understanding and experience of Microsoft Office software packages such as word, excel, etc, and general IT knowledge.
- Self-motivated and enthusiastic.
- Excellent communication skills.
- Organisation and time management skills.
- Ability to work under pressure and to tight deadlines.
- Able to work

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