Branch Support Administrator in United Kingdom

Applying for the Branch Support Administrator role

Job Title: Branch Support Administrator
Location: United Kingdom
Salary: £20,000 - £25,000
Type: Contract
Job Sector: Social Care
Sub Sector: Care Assistant
Job Reference No: Branch Support1/4

Job Description

An exciting opportunity has arisen in our Luton office for a Branch Support Administrator. We are looking for a organised individual with previous administrating experience. You will be willing to learn, work well in a team and individually. You will be supporting the branch with payroll, recruitment and quality. This is a great opportunity for someone looking to excel into a management role.

We offer a competitive salary and a set career progression plan!



JOB TITLE: Branch Support Administrator

REPORTS TO: Registered/Business Branch Manager


To work with the Registered/Business Branch Manager to ensure effective delivery of service with an emphasis on back office processes. To be overall responsible for Recruitment, Payroll, Compliance, Human Resources and Office Support.


Office Support

Support of all non-care related tasks to ensure overall branch targets are met/exceeded.
Ensure clear processes are being adhered to and report/raise concerns with RBM
To take an active role in developing processes and smarter ways of working.
Support with Diary Management of Office Staff and Field Care Supervisors.


Recruiting/Retaining Care Workers with the right skills and experience.


Managing weekly payroll in a timely manner, using the agreed systems and ensuing all stakeholders conform in line with contractual agreements.
Work alongside the accounts department to support with invoicing queries


Monitoring and report of staff compliance, book training, support with audits and surveys to ensure branch operates in line with contractual agreements.
Ensuring all electronic call monitoring systems are monitored daily to ensure contractual compliance, service users and staff safety
To achieve targets, KPI’s and objectives set by the RBM.
To manage branch holiday, sickness, supplies, equipment and ensure operational issues are resolved and reported where necessary.

Person Specification

Experience in a similar managerial role
Excellent Customer Service
Ability to work as part of a team at all levels
Excellent communication/interpersonal skills
Ability to manage difficult situations calmly and effectively
Ability to lead and motivate staff
Knowledge of Care Quality Standards of Care would be beneficial but not essential
Knowledge of IT systems – Microsoft office: Word, Excel, Outlook etc.
Passion in developing self and others
Ability to follow process, implement process, monitor and report
A drive to make positive change and support in the growth of the branch and the overall company

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