Job Description

Job Reference: CL/SR/17-03/816/3

Job Title: Cleaning Supervisor

Location: Site Based

Site Address: Somerset House The Strand London

Postcode: WC2R 1LA -Applicants must have the right to work in the UK

Pay Rate: GBP12.95

Contract:Permanent

Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00- 17:00 / 05:00 - 14:00 / 14:30 - 23:30 - 40 hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland. Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure our client`s premises are kept at the highest presentation standards, while also ensuring the safety of building users.

Role Overview

We are currently recruiting for a Cleaning Supervisor to join our passionate and driven Cleaning team based at our client`s site in Somerset House The Strand London

Somerset House is London`s working arts centre built around one of the most beautiful courtyards in Europe on historic foundations, which we are committed to exploring in fuller context. Situated at the very heart of the capital, we are home to the UK`s largest and most exciting creative community and are overflowing with new ideas, young businesses and fresh perspectives.

Dedicated to backing progress, championing openness, nurturing creativity and empowering ideas, with an emphasis on inclusion and richness of diversity, our cultural programme is ambitious in scope. We insist on relevance and are as keen on entertainment as enrichment. We embrace the biggest issues of our times but are equally committed to supporting new work by emerging artists. Add in nearly 70 resident artists, Makerversity, a business community made up of over 200 independent enterprises, and our neighbours, The Courtauld Institute and Kings College, and you start to understand who we are and what we do.

We welcome 3 million annual visitors to share this unique combination of public events, creative enterprise, and artistic practice. It is this mix that informs and powers our programme and makes it singular, compelling and accessible.

The primary role of the Evening Cleaning Supervisor is to ensure that all individual tenanted office areas are maintained to a very high standard of cleanliness and hygiene. As well as being the primary point of contact for cleaning across communal areas, public spaces and event support. Reporting to the Cleaning Manager (CL) and whilst working closely with other Incentive FM supervisors & managers, the Evening Cleaning Supervisor will contribute towards the efficient provision of support services and the proactive dialogue with those stakeholders representing

Somerset House and their clients. The Evening Cleaning Supervisor will ensure that a collaborative approach regarding communications with Somerset House Duty Managers, Event Managers and all other stakeholders

The Evening Cleaning Supervisor performs a vital link between the Incentive FM cleaning supervisors (morning & daytime) ensuring that there is a seamless transition of services through the day and that resources are available to deliver the core contract and support events and exhibitions.

Benefits

- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards


Key Responsibilities:

- The supervision of front-line operatives representing the Somerset House brand and its ethos
- Daily liaison with the Visitor Experience Team (primarily Duty Managers) attending regular meetings as directed by line management
- Feedback to line management regarding service delivery issues and overall perception of service delivery
- Undertake regular service audits
- React to all requests from the client or management team within the specified time frame
- Ensure that all operations are conducted safety and appropriate risk assessment is conducted for non-recorded activities
- Notice and report any H&S issues that may arise within the estate
- Assist the Cleaning & Services Managers in delivering a fully compliant operation
- Meet regularly with The Cleaning Manager to discuss service delivery and the changing requirements for the estate
- Support the deliver