Job Description

Job Reference: CL/RJ/11-04/1146/17

Job Title: Cluster Manager

Location: Site Based

Site Address: 327 Mile End Road, London

Postcode: E1 4NS

Pay Rate: GBP25.00

Hours per week: - 08:00 - 17:00 - 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

To supervise, train and work alongside all housekeeping staff to ensure all hotel rooms and public areas are cleaned to a very high standard and always in the best condition. You will liaise with the management and heads of departments to ensure all areas of the hotel are clean and tidy.

Key Responsibilities:

- Excellent time management and leadership skills.
- Excellent supplier relationship skills as you will be dealing with suppliers of linen, guest supplies etc.
- Ensuring company policies are maintained at all times
- An exceptional eye for detail with the ability to prioritise well and keep the department running ensuring SLAs are met and exceeded.
- Strong knowledge of Hotel/ Housekeeping Health and Safety legislation and be proactive in the reduction of onsite accidents.
- Excellent customer focus with the ability to gain commitment from team members as well as building excellent relationships with clients, customers and team members.
- Must be able to work under pressure and have strong management capability- we work to sometimes very tight deadlines.
- IT literate, especially in Word, Excel, and Outlook.


About You:

- Applicants must have the right to work in the UK
- Able to prioritise effectively and demonstrate excellent time management skills
- Ability to influence and gain commitment from colleagues
- Ability to lead a team of In-Store Cleaning Managers
- Ability to delegate appropriately to a team of In-Store Cleaning Managers
- Able to demonstrate customer focus and build a positive working relationship
- Highly organised and detail conscious
- Ability to demonstrate strong personal integrity and maintain confidentiality
- Ability to give constructive feedback but also listen to and learn from the same
- Strong leadership style with a focus on supporting and developing employees and colleagues
- Taking responsibility for the area and proactive attitude to problem solve
- Flexibility and willingness to adapt to meet customer or business needs
- Willingness to travel from store to store as required to meet the needs of the business


Benefits

- Paid Holiday.
- Employee Referral Scheme.
- Employee retention scheme.
- Rewards and recognition scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Discounted gym membership.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme..


How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to GBP500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f