Contract Support in United Kingdom

Applying for the Contract Support role

Job Title: Contract Support
Location: United Kingdom
Salary: £0 - £200,000
Type: Full Time
Job Sector: Construction & Property
Sub Sector: Facilities Management
Job Reference No: /NL/04-08/524/7

Job Description

Reference: /NL/04-08/524/7

Job Title: Contract Support

Salary: Competitive

Working Hours: Monday to Friday - 08:00 - 16:30, 08:30 - 17:00, 09:00 - 17:30 - 37.5 hours per week

Location: London

Your primary responsibilities will include:

- Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
- Ensure client and internal systems are updated within set timescales throughout the life of the job.
- Respond to all customer chases/escalations within internal SLAs.
- Closing of tasks appropriately.
- Planning & Organising
- Produce relevant information and updates required for inclusion in client/contract reports.
- Manage internal email mailboxes within SLA.
- Mitigate risk against performance penalties for failures by ensuring all quotes are received &updated timely. In line with contractual requirements.
- Jeopardy Manage quoted works in line with SLAs/KPIs in order to reduce financial penalties.
- Ensure purchase orders are raised accurately.
- Ensure that quoted works are quoted accurately and ensure all costs are captured.
- Work together with wider teams including supervisors, managers and directors in order to achieve collaboratively.
- Support manager with updates as and when required
- Work closely with the commercial admin team in order to speed up the job lifecycle.
- Promote best practice health and safety amongst colleagues, engineering teams, subcontractors and clients always.
- Escalate any perceived risks as necessary.

Experience and Qualifications:

- Experience of working within a facilities management helpdesk on quoted works is essential.
- Good understanding and experience of Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position
- Experience in using CAFM or other management systems.
- Prior experience in a similar role (desirable)
- Knowledge of using Concept Evolution and Sharepoint (desirable)
- CTC Clearance required.

Personal Attributes:

- Self-motivated and enthusiastic.
- Excellent & articulate communication skills.
- Organisation and time management.
- Ability to work under pressure and to tight deadlines.
- Demonstrate good team working ability.
- Willing to take ownership of the task from beginning to end
- Committed and able to demonstrate a willingness to learn and understand the process at times when it isnt always apparent.
- CTC Clearance is required.


- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!


Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion.

Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business.

We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age.

The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE.

CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change.

Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals.

Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce, designed to encourage our colleagues to think outside of the box, allowing us to foster a culture of innovation and divergent thinking.

The driving force behind the Atalian Servest mission is to create social value every day, leaving a lasting impact in the communities in which we serve.

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