Customer Experience Co-ordinator in United Kingdom

Applying for the Customer Experience Co-ordinator role

Job Title: Customer Experience Co-ordinator
Location: United Kingdom
Salary: £18,000 - £19,000
Type: Part Time
Job Sector: Customer Service
Sub Sector: Other Customer Service
Job Reference No: AD-MSC-CCAPT

Job Description

Hours: 20 hours per week

Monday to Thursday 12.30pm - 4.30pm and Friday 9.30 am - 1.30 pm

Occasional Saturday 8 am -12 pm only once every 8 - 10 weeks

Do you want to work in a team where the focus is on the customer experience?

Do you have a passion for providing a great service and enjoy working in a busy energetic environment? Can you put yourself in the shoes of the customer? Do you have a great telephone manner and enjoy talking to people? If so, then this role is for you and we would love to have you on our team!

About Us:

We are a leader in the supply of Metalworking and Maintenance, Repair and Operations products and services, currently employing over 240 people from our head office in Wednesbury.

We work with our customers, enabling them to streamline their supply chain headaches and provide opportunities to help them grow more efficiently, drive down costs, get to market faster and become more profitable.

We truly put the customer at the heart of everything we do, providing exceptional service through exceptional people.

About the Contact Centre Team

Providing an exceptional and world class service, as rated by our customers, is one of MSC`s differentiators in the market place. Our contact centre is the jewel in MSC`s crown and is the first point of contact for our customers.

Our Contact Centre Team is essential to the success of our business and are dedicated to ensuring our customers have an excellent experience whatever their query or need.

They deliver unsurpassed customer service when processing customer requests, building rapport, maximising sales opportunities and build customer confidence in MSC and the service we provide.

Your part in the team

We are looking to recruit an energetic, passionate and enthusiastic individual to join the Contact Centre Team as a Customer Experience Co-ordinator.

Based in our Wednesbury head office, you will be dealing with a high volume of current and potential customers via inbound calls and emails

You will be a champion of delivering a first class customer experience in our contact centre, understanding our customers and their needs - you will be their champion, delivering a first class customer experience and pro-actively offering solutions, ensuring customer satisfaction, account retention and revenue generation.

You will relish responsibility, take accountability, You will have a positive, can-do attitude and be someone who constantly strives to do better. Your innovative and curious nature will help us try new approaches, find creative solutions and constantly improve our customer`s experience.

You will be an articulate team player who is outgoing, dynamic and willing to go the extra mile

You will thrive in a fast paced and agile environment, be passionate and have a desire to create a Contact Centre team, which others aspire to be part of or emulate

This is an exciting opportunity for someone who is self-motivated, flexible and enthusiastic, with drive, determination and a desire to succeed.

What you`ll need to succeed

- You will be customer-centric
- Be a great communicator and genuinely enjoy talking to people
- Have a thirst for customer excellence driven through good conversations and rapport building
- Attention to detail and accurate data inputting skills
- Great listening skills and able to choose the best solution for the customer
- Flexible and agile in your thinking with the ability to handle and overcome objections
- A self-starter who uses their initiative to overcome problems to deliver results


We`re already successful, we have been for over 25 years, but we want more; not only will you understand this, it is something you want to be a part of.

If you`re up for the challenge and want to join our already successful team, please apply now!

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As well as Customer Experience Co-ordinator jobs we also have Customer Service Vacancies. Including jobs in the UK and Europe.