Deputy Store Manager in Bristol, Gloucestershire

Applying for the Deputy Store Manager role

We have been selling snowboards, skis, skate & surf clothing since 1983, we live and breathe the sports we are involved in. We are the fastest growing UK board sports and snow retailer in the UK with 24 stores throughout the UK, including our flag ship stores in Kingston, London. We sell a great range of winter clothing and accessories, for example you can get kitted out for this winter on the slopes from head to toe in a pair of Von Zipper goggles, Billabong snowboard jacket, Dakine gloves, Ice Breaker Base layers, Bonfire snowboard trousers and a pair of Burton Snowboard boots. Now there is no excuse not to stomp that 7 tail of a black kicker, well maybe! For skiers we have a second to none range of ski jackets, ski hats, ski goggles, ski gloves and salopettes to keep you warm and looking good on the slopes this season. Not forgetting we have an amazing selection of skis, all at great prices, so you'll have spare money for a Vin Chaud in a mountain restaurant. We also have a great range of women's clothing, from all the top surf, snow & skate brands like Billabong, Element & Roxy. Our women's collection includes board shorts, hoodies, tops, bags & everything you'll ever need to accessorize with.
Job Title: Deputy Store Manager
Location: Gloucestershire / Bristol
Salary: £16,000 - £18,000
Type: Full Time
Job Sector: Retail
Sub Sector: Floor Manager
Job Reference No: BS/DSM

Job Description

The Deputy Store Manager is responsible for supporting and assisting the Regional Store Manager in the day-to-day management of the store operations in accordance with overall company policy and procedure, to ensure that customer demand is not simply met but exceeded.

The main focus of the role is on improving the commercial performance of the store by increasing its turnover and maximising profitability. Achieving performance objectives requires a particular focus on store operations and customer care, so that customer demand is not simply met but exceeded.
The Deputy Store Manager is responsible for effective team and store management in order to promote Two Seasons’ best practice in every aspect, with the aim of driving increased footfall, generating more profitable sales, and to deliver with respect to Two Seasons’ strategy for growth, excellence and constant improvement.
Key Responsibilities
• managing and motivating the team to increase sales and ensure efficiency
• managing stock levels and contributing to head office decision-making regarding stock control
• analysing sales figures/ conversion rates and forecasting future sales volumes to maximise profits
• analyzing and interpreting trends (in seasonal activity, turnover etc) to facilitate planning
• dealing with team issues, such as interviewing potential staff and providing or organizing training and development
• ensuring standards for quality, customer service and health and safety are met
• responding to customer complaints and comments
• assisting the Store Manager in promoting the store locally by liaising with local schools, newspapers and the community in general
• contributing to the organization of special promotions, displays and events
• attending and contributing to Management development meetings
• updating team members on business performance, new initiatives and other pertinent issues
• maintaining awareness of market trends in the retail industry generally (and also target market) understanding forthcoming customer initiatives, and monitoring what local competitors are doing;
• initiating changes to improve business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• helping to generate sales on a day-to-day basis by developing the team.
• Updating team members on business performance, new initiatives and other pertinent issues;
• Helping to initiate changes to improve the profitability of the store
• Generating sales on a day-to-day basis by leading, motivating and developing the team
• Empower the rest of the team to deliver the highest standard of customer service.
• Any other duties reasonably required by the Company to ensure operational requirements are met.

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