Job Description

The Deputy Store Manager is responsible for supporting and assisting the Regional Store Manager in the day-to-day management of the store operations in accordance with overall company policy and procedure, to ensure that customer demand is not simply met but exceeded.

The main focus of the role is on improving the commercial performance of the store by increasing its turnover and maximising profitability. Achieving performance objectives requires a particular focus on store operations and customer care, so that customer demand is not simply met but exceeded.
The Deputy Store Manager is responsible for effective team and store management in order to promote Two Seasons’ best practice in every aspect, with the aim of driving increased footfall, generating more profitable sales, and to deliver with respect to Two Seasons’ strategy for growth, excellence and constant improvement.
Key Responsibilities
• managing and motivating the team to increase sales and ensure efficiency
• managing stock levels and contributing to head office decision-making regarding stock control
• analysing sales figures/ conversion rates and forecasting future sales volumes to maximise profits
• analyzing and interpreting trends (in seasonal activity, turnover etc) to facilitate planning
• dealing with team issues, such as interviewing potential staff and providing or organizing training and development
• ensuring standards for quality, customer service and health and safety are met
• responding to customer complaints and comments
• assisting the Store Manager in promoting the store locally by liaising with local schools, newspapers and the community in general
• contributing to the organization of special promotions, displays and events
• attending and contributing to Management development meetings
• updating team members on business performance, new initiatives and other pertinent issues
• maintaining awareness of market trends in the retail industry generally (and also target market) understanding forthcoming customer initiatives, and monitoring what local competitors are doing;
• initiating changes to improve business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• helping to generate sales on a day-to-day basis by developing the team.
• Updating team members on business performance, new initiatives and other pertinent issues;
• Helping to initiate changes to improve the profitability of the store
• Generating sales on a day-to-day basis by leading, motivating and developing the team
• Empower the rest of the team to deliver the highest standard of customer service.
• Any other duties reasonably required by the Company to ensure operational requirements are met.