Job Description

Job Reference: /RR/22-05/1182/18

Job Title: ER Partner

Location: Ipswich

Salary: Competitive

Hours per week: Monday to Friday - 09:00 - 17:30 - 37.5 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for an ER Partner to join our passionate and driven team based in Ipswich

To manage a small team (2) within the HR Advisory Function, ensuring that the business is provided legal, commercial employee relations advice and guidance and risks are managed and mitigated where necessary.

To own a caseload of high risk, complex ER cases to conclusion, mitigating and highlighting risks where possible

To act as the Strategic People Business Partner`s point of contact for escalation for ER matters and resolutions

Benefits

- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community


Wellbeing

- Discounted gym membership
- Eye test GBP25 voucher and up to GBP100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders


Career development and recognition

- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Superstar Awards
- Long service awards


Key Responsibilities:

Functional

- Act as escalation point for high-risk employee relations cases in the business areas in the area of responsibility, including discrimination, collective grievances, collective redundancy, ill health and medical capability, ensuring the team are clear on the next steps and why.
- To coach the team on ER matters to ensure team knowledge growth and development.
- To manage team performance, attendance, conduct and delegate workload
- To act on feedback of the service and generate action plans for improvement in partnership with the Continuous Improvement Manager and ER Manager
- To attend weekly/bi-weekly quarterly meetings on ER Cases and ER risk where necessary in support of own caseload and the teams
- To have ownership of the Safecall reports in the business areas supporting- ensuring the team drive these to conclusion efficiently.
- To keep the letter documentation up to date on Teams, SharePoint etc, to ensure the correct documents are available and used at all times.
- To have good knowledge of the business areas in remit


General

- Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
- Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
- Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
- Adhere to and promote the UK & Ireland group`s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
- Support and promote the UK & Ireland group`s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.


About You:

- Applicants must have the right to work in the UK


Necessary

- Minimum L5 CIPD
- Demonstrable experience working within Employee Relations in a fast paced, low margin business
- Proven experience managing or team leading a small team, with a blend of remote and office based workers
- Experience of working within a shared service HR delivery
- Experience of service improvement


Desirable

- L7 CIPD or Associate CIPD or working towards
- Power BI knowledge a