Job Description

Our client, a leading player in the ERP solutions market, is seeking an additional ERP Trading Systems Consultant.

Position Overview

To assist in the demonstration, installation and implementation of trading systems at customer sites, delivering consultancy services focusing on ERP implementations in particular (but will require installation of other systems as required).
To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software.
Providing support, knowledge transfer and assisting System Consultants as necessary.
The role involves travel to customer sites across UK, Scotland and Ireland and may also include overseas travel and travel to our other offices in UK, Ireland, Netherlands and South Africa.
Main duties/responsibilities

To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of accounts specific software modules for their particular business.
To provide Trading and associated applications training and demonstrations, preparing for and undertaking demonstrations to support presale consultancy and the customer
To take responsibility within implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.
o resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
To assist the support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.
To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.
To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
To train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner. Timesheet completion in line with company procedures.
Knowledge/experience

Demonstrable configuration, installation and implementation experience relating to ERP including GO LIVE’S including working knowledge of Supply Chain processes.
Proficient in Microsoft Word, Excel and Project
Exposure/qualifications in:
various operating systems such as LINUX, UNIX, XP, VISTA
PRINCE 2 or other recognised project methodology
A degree in Business or Information Technology would be desirable.
A minimum of 2 years’ experience working as an implementer for a software house or senior experience gained in the distribution sector.
Requires in-depth knowledge and understanding of at least one area of expertise such as trading systems.
Excellent customer service and customer facing skills
Knowledge of Database platforms for ERP solutions e.g. Oracle or similar
Special conditions:

Excellent written and verbal communication skills with the ability to communicate meaningfully at both board and end user level
Strong interpersonal skills with the ability to interact with diverse groups of individuals and maintain effective working relationships within a team environment
Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
The ability to present in a professional and structured manner up to board level
Be able to investigate issues and generate an effective solution in a systematic and logical manner
Maintain professional communication at all levels
Project a professional image
Be adaptable and work as an effective member of a team
Be organised and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, obtaining customer sign off for consultancy work undertaken.
Work conscientiously and use own initiative
Be calm under pressure and manage stressful situations
Adopt a positive, pro-active approach to work.
Ability to recognise how, when and to whom an issue should be escalated.
Ability to delegate and supervise activities and tasks.