Job Description

Main Duties

Manage global operations for a named strategic QA account, responsible for both account profitability and customer satisfaction.
Act as primary point of contact operationally between e4e and Client. Main duties include:
Keep client informed on status and action items for all projects globally
Proactively address client requests, suggestions and concerns
Work with client to develop understand of future plans and goals
Craft solutions that benefit both client and e4e
Co-ordinate communications between client and operational staff
Work with sales team to develop opportunities
Liaise internally with Sales, Finance, HR, Business Excellence, Operations teams dedicated to Client, and Site Heads in 3 centers (US/UK/India) in order to:
Generate and validate global billing
Work with Site heads and local HR teams to provide timely resourcing for new projects
Keep Head of Sales and Client Relationship Manager apprised of client concerns and initiatives
Pull and analyze weekly KPI reports
Achieve quality targets through working with operational teams