Head of Venues and Operations in London, City of London

Applying for the Head of Venues and Operations role

Job Title: Head of Venues and Operations
Location: City of London / London
Salary: £30,000 - £40,000
Type: Full Time
Job Sector: Media, Digital & Creative
Sub Sector: Arts & Entertainment
Job Reference No: W1KHeadofVen141021

Job Description

We have an exciting opportunity for a Head of Venue & Operations to join us and make real impact across our company group. Hartshorn - Hook Enterprises is a creative group of companies, working across live entertainment, hospitality and lifestyle. We are renowned for producing world-class immersive and traditional theatre and providing services to the live entertainment industry, as well as our hospitality brands, such as The Lucky Club and The Farrier, Camden. Our companies share values of quality, innovation, welfare and equality.

Job Role: Head of Venues and Operations

Location: 52 Davies Street. London. W1K 5JH

Salary: GBP40,000 per annum

What are we looking for?

Purpose of Role

- To manage the company`s diverse building portfolio, including validation of new venues, project managing fit-outs, and overseeing day-to-day running of the properties in line with the overall aims of the business.
- To have overall responsibility for ensuring that the property portfolio is fully compliant.
- To develop a strong culture of health and safety across the company group.
- To develop and maintain systems and policies which improve the profitability and security of the business, improve client experience and increase customer satisfaction.
- To maintain a high-quality operation in all areas, for public and private use. To focus on improving each department`s profitability by ensuring operational efficiency.
- To train staff and maintain extremely high standards of customer care. To lead and motivate a dedicated and proactive facilities & venue team to attract and manage an array of high-calibre private events and functions.
- To undertake key administrative work including health and safety, security, HR, insurance, and project management.


Property/Buildings Management

- Develop and implement a Property Strategy. Support the directors with assessment and validation of potential venue acquisitions to ensure decisions are fully informed.
- Establish standard operating procedures and policies/processes that will deliver consistent, compliant and scalable facility management across a diverse range of venues. Develop a culture of process discipline. Look for ways to increase efficiencies without removing site-specific nuances.
- Refine management of asset registers, maintenance schedules and lifecycle planning.

Team Management

- Recruitment and selection of outstanding employees, in line with venue requirements and company policy. Selecting and training staff to provide the expected levels of service delivery and presentation and support the ethos of the company.
- To manage, motivate and empower the customer-facing & property team, ensuring they receive training, performance monitoring and motivating. Embed good practise values of best value, health & safety conscious and risk averse ways of working. Delegate day-to-day operational tasks to site leads, cascading appropriate information, and offering advice on best practise.

Operations Management

- To complete a variety of complex administration tasks and decision-making, such as insurance claims, ensuring compliance with legislation and best practice, and contracting with third parties.
- To project manage internal projects and external contractors, such as IT contractors, tradespeople and theatre industry contractors.
- To oversee planned and reactive maintenance strategy, and to ensure that site leads are equipped to respond to reactive maintenance needs within budget.
- Ensuring building users receive exemplary service and communication from each venue.
- Undertaking HR procedures for the building including disciplinary procedures.
- To identify appropriate suppliers, cultivating relationships and maximizing potential benefits.

Health & Safety and Compliance

- To ensure compliance with health and safety, security and licensing objectives. To maintain knowledge of these company obligations and contract external support when required.


- To act as a keyholder
- To support the directors and shareholders of the company in achieving their goals for the business.
- Completing any other reasonable duties commensurate with the level of the role.

Qualifications & Experience

A background in theatre or events is desirable but not essential - we would expect the candidate to bring transferable experience in managing property and compliance.

We would expect the candidate to hold relevant professional qualifications such as IOSH or RICS.

Capabilities and Characteristics

The ideal candidate will be able to demonstrate the following capabilities: health and safety management, contractor management, budget management, people management, project management.

What can you expect from the role?

Working Conditions

- The position will be based at our head office in Mayfair, b

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