IT Helpdesk Customer Service Advisor in Farnborough, Hampshire

Applying for the IT Helpdesk Customer Service Advisor role

We are an IT support Company established in 1999 At Greenpoint we believe it's all about the quality of our services. If you enjoy going the extra mile then you should apply
Job Title: IT Helpdesk Customer Service Advisor
Location: Hampshire / Farnborough
Salary: £18,000 - £20,000
Type: Full Time
Job Sector: Customer Service
Sub Sector: Helpdesk
Job Reference No: 06/06/21 HD-CS

Job Description

At Greenpoint we pride ourselves on fantastic customer service, it is true to say we are a customer centric company.

Working in our Helpdesk you will be responsible for answering calls raising support tickets, managing the lifecycle of your tickets from beginning through to the end.
passing tickets to engineers liaising with our customers keeping ownership of the tickets through to completion.
The main aim is to give our customer a great customer experience
leaving engineers to focus on tickets.
This is a progressive role moving into First / Second / Third Line

- Answer a volume of inbound calls and emails relating to technical queries
- Troubleshoot the technical queries - Ensure all enquiries are logged and all problems are followed through until resolved

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