Member Services Associate (Customer Services) in London, City of London

Applying for the Member Services Associate (Customer Services) role

Job Title: Member Services Associate (Customer Services)
Location: City of London / London
Salary: £18,000 - £20,000
Type: Full Time
Job Sector: Customer Service
Sub Sector: Customer Service Advisor
Job Reference No: ZC/SB-2012

Job Description

We’re Zipcar, the world’s largest car-sharing company, and we’re looking to add new talent to our team.

Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership saving them money, time and headaches. Zipcar members in cities across America, Canada and the UK are making the decision to live car free and enjoy the convenience, savings and environmental benefits of having “wheels when you want them.”

As we continue to grow we’re looking for talented, passionate people with great ideas to join the family in our UK office. We aim to create an environment that is as supportive, diverse and fun as our brand. If you’re results-oriented, dedicated, and ready to contribute to an unparalleled experience for our community of forward thinking members, we encourage you to apply.

The Role

As part of the Member Services team, you will responsible for taking bookings from members, dealing with their queries and providing excellent customer service on a range of issues. We loathe the concept of call centres and deliberately staff our member services team with high calibre individuals who we empower to deal with issues rather than just logging them for escalation to another team. Member Services is the core to our business and we deliberately recruit people capable of progressing within our team, which especially suits recent graduates who are looking for a career.

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