Motor Claims Engineer in Reading, Berkshire

Applying for the Motor Claims Engineer role

Established in 1997, Warranty Direct was the UK"s first direct consumer Warranty Company. The Company"s mission was to "offer warranties that were worth the paper they were written on and to make buying warranties quicker and simpler for the consumer." 14 years on, Warranty Direct is now the industry"s leading provider of direct consumer warranties, specialising in breakdown insurance for vehicles coming out of the manufacturers 3 years warranty. Today, Warranty Direct not only sells the warranties but also handles the claims processes. Over the past 14 years Warranty Direct has consistently been the innovators for the sector, with the customer at the forefront of everything the Company undertakes. Over recent years, Warranty Direct has built strong partnerships with leading brands including Auto Trader, What Car?, Daily Telegraph, Daily Mail, The Times and and as a result joined the Cardif Pinnacle group in 2008. As well as warranties for cars, Warranty Direct also offers protection for Motorbikes and brown/white household goods.
Job Title: Motor Claims Engineer
Location: Berkshire / Reading
Salary: £20,000 - £23,000
Type: Full Time
Job Sector: Motoring & Automotive
Sub Sector: Other Motoring & Automotive
Job Reference No: CLENG1

Job Description

Position Scope:

The purpose of this role is to accurately process and assess all claims submitted by our customer’s.

Key Responsibilities:

Handling inbound and outbound calls in an efficient and courteous manner

Ensuring all KPI targets applicable to your role are met

Thoroughly assess all claims in line with policy terms and conditions

Follow a claim from first point of contact to absolute resolution

Making sound and informed decisions in line with policy terms and conditions

Planning and organising daily/weekly work schedules

Producing, presenting and maintaining records and documentation

Accurately recording data and information provided by customers and garages

Ensuring you meet any regulatory and TCF requirements applicable to your role

Maintaining an acceptable level of attendance, punctuality and general time-keeping,

Following company regulations on Health and Safety and maintain a safe and tidy working environment

Liaising with other departments in a professional manner

Promote a positive image of Warranty Direct and group Companies.

If you are unable to find the job you are looking for, please try looking through our complete list of jobs in the search bar, or click through to see all Vacancies.

As well as Motor Claims Engineer jobs we also have Motoring & Automotive Vacancies. Including jobs in the UK and Europe.