OOH Helpdesk Administrator in United Kingdom

Applying for the OOH Helpdesk Administrator role

Job Title: OOH Helpdesk Administrator
Location: United Kingdom
Salary: £0 - £200,000
Type: Full Time
Job Sector: Customer Service
Sub Sector: Helpdesk
Job Reference No: /JO/12-09/954/18

Job Description

Job Reference: /JO/12-09/954/18

Job Title: OOH Helpdesk Administrator

Location: Glasgow

Salary: Competitive

Contract:Permanent / Full time

Hours per week: 40 hours per week - 3 days one week and 4 days the next

Shift pattern: 07:00-19:00 Shift 1 (Sun, Mon, Tues, every second Sat) Shift 2 (Wed, Thur, Fri, every second Sat)

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

We are currently recruiting for an OOH Helpdesk Administrator to join our passionate and driven team based at our client`s site in Glasgow.


- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

- Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
- Attend and take part in subcontractor performance meetings to discuss performance.
- First point of contact for customers.
- Raising jobs for reactive and corrective action work orders.
- Closing off jobs for engineers where required.
- Booking in reactive and PPMs with clients for sub-contractor.
- Assisting with system closures.
- Effective management of sub-contractors and obtaining updates.
- Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely completion of jobs.
- Providing weekly reports on jobs logged/completed / outstanding.
- Updating and recording statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining the register of engineer overtime and holidays.
- Keep the management system updated with service records and put them in the client portal once checked and actions are complete.
- Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
- Support in improving engineer documentation and escalate repeating performance issues to their line manager.
- Liaise with all internal and external teams in order to provide excellent customer service.
- Support internal and external audit teams in evidencing work completed, ensure the safe delivery of future works and complete desktop audits periodically.

About You:

- Applicants must have the right to work in the UK
- Experience in coordination or management of subcontractors.
- Experience in working to deadlines and effective time management.
- Strong Customer service skills.
- Proven Helpdesk experience.
- Strong knowledge of Microsoft Office packages and a higher degree of efficiency are needed.
- Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage.
- Methodical and procedure approach to problem-solving.
- Patient approach to work and communication style.
- Collaborate with stakeholders from different teams and organisations.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to GBP500! (T&Cs apply)


If you are unable to find the job you are looking for, please try looking through our complete list of jobs in the search bar, or click through to see all Vacancies.

As well as OOH Helpdesk Administrator jobs we also have Customer Service Vacancies. Including jobs in the UK and Europe.