Operations Account Manager in Willenhall, Staffordshire

Applying for the Operations Account Manager role

Aspray24 is a well-established and independent national business with a strong network throughout the UK. We understand the importance of providing a local service and pride ourselves on delivering to our customers. Next day delivery is at the very core of our business. We operate 24 hours a day and deliver within 24 hours. We are unique because we have the ability to deliver anything from a jiffy bag to a full load and anything in between. There are 3 core elements to our business: 1, Delivery 2, Logistics 3, International. Understanding the market of our customers and the demands placed on their businesses has allowed us to tailor our service to fulfil their requirements. Our customers" business is our business; Aspray24 deliver your promise. Our capabilities include storage, warehousing, order picking, stock rotation and delivery. Our Logistics specialists offer a wide set of services suited to meet your every requirement. We provide a technical network which provides flexibility to our customers' business. Our ambition is to lead the industry in its thinking and innovation. We deliver this knowledge and experience to provide exceptional service and solutions throughout our business. We import and export to anywhere in the world from our UK national network.
Job Title: Operations Account Manager
Location: Staffordshire / Willenhall
Salary: £23,000 - £27,000
Type: Full Time
Job Sector: Transport & Logistics
Sub Sector: Other Transport & Logistics
Job Reference No: pfO1

Job Description

Brief Outline:
To manage a portfolio of accounts for the business in the northern geographical area of the country.
The role is to work in a fast paced customer focused environment, where you will be speaking with the customer throughout the process, from taking the orders to ensure the product is delivered on time and inline with agreed KPI’s. It is the Operations Account Manager’s role to ensure that our customers demands are met and to deal with any possible problems that could arise. The role is critical in forging excellent working relations with key accounts and identifying performance related issues before they become a problem to the customer.
The role would lend itself to someone with a customer services background who is also capable of monitoring operational efficiency, producing KPI's in conjunction with the customer requirements and used to working with IT systems. Naturally they will need to be IT literate and articulate and detailed in their approach to work.

Reporting to:
Ian Barclay – Operations Director.

Main Duties and Responsibilities:
In a customer facing role, the applicant will be expected adopt an analytical approach in understanding the operation of the business and the possible outcomes and consequences of mis-management of the valuable accounts.
The role may require the Manager to raise the profile on “Problem Accounts” or to maintain the high profile of successful existing accounts.

Planning and Organising:
Ideally, the applicant will be living in the North Midlands. Whilst it is likely is that the position will spend time in Manchester and Featherstone (Outer Depots) although, the nature of the role is somewhat dependant upon our customer base and their specific size/requirements. Therefore the role will be based from Willenhall however it may be advantageous for the candidate to live north of the hub for commuting time. There will be a lot of activity around the M62 corridor.

Management Responsibilities:
There is no one reporting into this role however the successful candidate will be working alongside a small team of other Operations Account Managers – looking after other geographical areas and other high profile accounts.
The Operations Account Manager will be fully accountable for the accounts they look after.


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