Job Description

• To answer a high volume of calls from debtors, both through inbound and outbound calls and maintain a rapid response according to agreed standards
• To negotiate full payment of the debt arranging a repayment schedule to clear the debt within company and client guidelines and targets
• To control the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file
• Ability to correctly extract information from file notes to deal with the calls efficiently
• Log information on calls received and maintain detailed and accurate records
• To liaise with enforcement staff on the status of files when required.
• To work on company Telephone and Debt Recovery systems
• Attend training to develop relevant knowledge, technique and skills.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
• To assist with other office duties when required.