Job Description

Job Reference: /LW/29-04/1152/13

Job Title: Service Assistant

Location: 111 Buckingham Palace Road London

Pay Rate: GBP14.42

Hours per week: Monday to Friday - 09:00 - 18:00 - 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

Representing OCS in supporting the Head of Services at a leading media corporation at their prestigious head offices in central London.

Working as part of a Servies team in a modern business facility, supporting a dynamic commercial and editorial team of colleagues.

To monitor and co-ordinate the buildings facilities enquiries. Liaising with internal and external partners in achieving task resolution within the agreed timescales, whilst ensuring a high-quality service provision for all tasks within agreed KPI and SLA`s

Key Responsibilities:

- Provide a high level of customer service, delivering to service levels, goals & objectives- This includes providing support across the business, including day-to-day facilities arrangements and operations essential to the running of the building



- Provides support for accounting tasks - e.g. internal cross charges, coding invoices, raising P.O. etc
- Proactive management of and responding to enquiries (via emails and phone calls), handling problems and issues.
- Keeping stock of supplies and placing orders when necessary.
- Submitting timely reports and preparing presentations/proposals as assigned.
- Assisting in setting up new client accounts, supporting the car fleet and ensuring all records are up to date.
- Producing security passes, both scheduled and ad hoc.
- Keeping the Services handbook and knowledge base up to date at all times.
- Helping to support internal and external events.
- Events and Hospitality - order catering, book catering staff, security.
- Providing additional support where required for ad-hoc requests and meetings.
- Performs additional duties as and when required.


About You:

- Applicants must have the right to work in the UK
- Solid communication skills, both written and verbal
- Good interpersonal skills
- Shows a desire to be challenged and to develop new skills
- Intermediate / Advanced level in G Suite or Microsoft Office suite
- A strong customer service approach with a demonstrated commitment to exceed customer expectations.
- Multitasking and time-management skills, with the ability to prioritise tasks
- Experience in similar administrative roles
- Familiarity with office management procedures and basic accounting principles


Benefits

- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards


How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to GBP500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f