Job Description

Job Reference: TS/AM/30-08/940/2

Job Title: Subcontractor Administrator

Location: Office Based
Location: Glasgow

Salary:GBP23200

Contract:Permanent / Full Time

Hours per week: Variable Shift Rota between Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week

Hybrid working between office and home location once full training has taken place.

Working Pattern: 4 Days per week worked on a rotational basis between Monday and Friday. Any weekend or out-of-hours work completed will be carried out on overtime.

Shift Pattern will be either 07:00 - 17:00 or 09:00 - 19:00 with a 30-minute lunch and 2 paid 15-minute breaks per day

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a Subcontractor Administrator to join our passionate and driven team based at our Glasgow office.

Benefits

- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community


Wellbeing

- Discounted gym membership
- Eye test GBP25 voucher and up to GBP100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to `CHROMA`, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders


Career development and recognition

- Immediate access to `Opportunity` our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards


Key Responsibilities:

- First point of contact for customers both internal and external
- Raising client work orders for reactive and corrective tasks (raised via telephone, email or client systems)
- Liaising with contractors in order to resolve all jobs raised
- Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely updating and completion of jobs
- Adhere to established service level agreements (SLAs) and ensure timely resolution of facilities-related issues
- Deal with client chases and initial escalations
- Effective management of sub-contractors and obtaining updates
- Raise purchase orders and submit them to relevant 3rd parties
- Liaise with vendors and suppliers to ensure timely delivery of goods and services
- Working in conjunction with planning teams and operational managers to ensure seamless management of contracts
- Proactively identify opportunities to improve facilities management processes and enhance the overall efficiency of the helpdesk


About You:

- Applicants must have the right to work in the UK
- Strong Customer service skills - previous helpdesk experience would be advantageous
- Strong working knowledge of Microsoft Office packages
- Experience in working to deadlines and effective time management
- Ability to prioritise and organise own work whilst working on a variety of tasks
- Previous experience working in a facilities management environment desirable (Mechanical, Electrical, Joinery, Plumbing, Air Conditioning, Handyman Services)


How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to GBP500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f