System Support Analyst in United Kingdom

Applying for the System Support Analyst role

Job Title: System Support Analyst
Location: United Kingdom
Salary: £15,000 - £18,000
Type: Full Time
Job Sector: IT & Telecoms
Sub Sector: Systems/Support Analyst
Job Reference No: VISSYSSUP00001

Job Description

Visibility is a leading asset management company. The core management team is made up of an ever growing team of experts with 60+ man years experience in Auto ID specialising in RFID.

A global operation, headquartered in Richmond, VA, the EMEA HQ is located in the UK in Barnsley South Yorkshire. Support and delivery is via the UK and offices throughout North America, with the other selected key delivery partners throughout the world.

Main purpose of the job:

Maintain existing databases allowing client access to reporting functions within contractual KPI’s / SLA’s. Interrogate data sets via self composed SQL scripts to meet ad-hoc / bespoke client or internal requirements to enable detailed data analysis.
Further develop and improve existing databases / reporting functions aligned with increased / modified client requirements or to support new business requirements.

Key accountabilities:

Maintain a high level of customer satisfaction via pre determined contractual service levels.
To respond quickly to incidents and ensure that the customer is kept informed.
To ensure that knowledge management and data capture processes are adhered to.
To escalate any performance issues or client complaints and assist where necessary in the resolution process.

Additional tasks and responsibilities:

Assistance with cost / effort forecasting with pre – sales activity
BOM requirements Software / effort elements of projects.
Create / modify new / existing email accounts, client login details,
Produce detailed documentation associated with SW builds / modifications
Complete and record / rectify issues with existing HW / SW systems in place at client sites via remote dial in methods.

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