Technical Support Analyst in Manchester, Lancashire

Applying for the Technical Support Analyst role

Dataspire Solutions Ltd is a leading supplier of innovative IT products, services and solutions. Specialising in the delivery of cost-effective, reliable and environmentally responsible infrastructure, Dataspire provide corporate, government and education sectors with superior technologies that are designed to respond to the rapidly evolving world. We are driven by providing our customers with a first-class, highly-focused service at every point of contact and through working closely with our customers we aim to form lasting partnerships to gain a true understanding of exact requirements. From this, we can be confident that every investment made with Dataspire provides the very best value.
Job Title: Technical Support Analyst
Location: Lancashire / Manchester
Salary: £20,000 - £25,000
Type: Full Time
Job Sector: IT & Telecoms
Sub Sector: 2nd Line Support
Job Reference No: TECHSUPPORT

Job Description

The purpose of the post is: to undertake tier 2/3 support for customers who hold technical support or managed service agreements in place with Dataspire. The customer base supported will be primarily education establishments across the UK. Training will be provided to the successful applicant to ensure that they are provided with the knowledge necessary to undertake this role.

The main duties and responsibilities are:

• Provide Tier 2/3 technical support services to Dataspire’ customers
• Troubleshoot hardware and software issues
• Liaise with customers on making configuration changes
• Complete necessary training courses on key software products.
• Provide service monitoring support for Dataspire customers

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