Technical Support Manager in United Kingdom

Applying for the Technical Support Manager role

Career Kinetics is a wholly owned subsidiary of SaaS Holdings Limited. The business has been built and created by a group of highly experienced and dedicated individuals from all areas within the recruitment industry. Experts at using innovative solutions to attract the right quality of candidate whilst saving thousands of pounds in hiring costs and streamlining the recruitment process. Armed with a wealth of knowledge and experience we use technology-led solutions to fully automate your process as well as removing the time-consuming administrative tasks. Integrated with over 2,000 candidate attraction platforms with the ability to "boost" the vacancy ensures the ultimate reach in candidate attraction and without the need to incur substantial agency fees. Our solutions offer full control and transparency to our clients whilst delivering a first class candidate experience.
Job Title: Technical Support Manager
Location: United Kingdom
Salary: £0 - £200,000
Type: Full Time
Job Sector: IT Contractor
Sub Sector: Other IT Contractor
Job Reference No: GL-BG-TSM

Job Description

Technical Support ManagerSalary: Competitive



About Us:
Conveying, loading, palletising, packing, sortation and distribution - BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide

The Role:

We are looking for a Technical Support Manager to join our team within the intralogistics systems arena.

This position is for someone who is a great communicator and who is able to work within a team environment. You will thrive on problem solving and have a great attitude of building relationships with internal and external customers.

You will support the Head of Customer Support and be the primary contact for the escalation of advanced technical issues.

Working in collaboration with other managers on ideas and processes to ensure improvement of overall customer experience.

You will provide dedicated support for our major customers queries and support the management team to resolve issues directly for these customers.

We would like exceptional customer support service to both internal and external customers, this will include:

- Ownership of installed base product technical changes for BUK, ensuring the ECN management is communicated and actioned to the relevant teams
- Liaise with the central design and engineering teams where needed support customer needs
- Lead when required various improvement programs
- Attend management and customer meetings

This is a great opportunity to join a progressive business where your skills and experience can make a real difference.


- Ideally an Engineering related degree. HNC/HND with experience is also acceptable
- Minimum of 5 years` experience in a similar role
- Ideally worked in an integrated Automation Systems in the Manufacturing or Distribution Industries environment.
- Strong Technical skills

Additional Information:

Some benefits we have to offer include:

- Smart remote working (3 days a week on site at our new office based in Ashby-de-la-Zouch with 2 days working remotely)
- Pension
- 25 days holiday plus bank holidays
- Sick Pay
- Enhanced paternity/maternity pay
- Free onsite parking
- Annual Personal Development Plan

For further information and to apply, please click the apply button!

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