Helpdesk Technician in Glenrothes, Fife

Applying for the Helpdesk Technician role

Many IT companies try to hide behind jargon in the hope that clients will be in awe of their technical knowledge even if they have no idea what they are talking about. This allows IT companies to get away with delivering a sub-standard service. We take a different approach. We call a spade a spade and try to explain all our actions in simple terms and most importantly how it relates to your business. We focus on identifying and resolving potential problems before they escalate into major performance issues. Equally we expect every member of our team to be willing to get their hands dirty should the need arise which is why you will regularly see our MD with his sleeves rolled up, under a desk in a client's office as he rebuilds a problem PC. It's this commitment to improving our clients business that sets us apart from the competition.
Job Title: Helpdesk Technician
Location: Fife / Glenrothes
Salary: £15,000 - £25,000
Type: Full Time
Job Sector: IT & Telecoms
Sub Sector: 1st Line Support/Helpdesk
Job Reference No: ITEHDT001

Job Description

We are a forward thinking IT consultancy based in Fife who provide support services to a national and international client base. This includes remote support, remote backup, systems management, ADSL, VoIP and a dedicated helpdesk service.

We now require a motivated and dynamic individual to take on the role of Helpdesk Engineer to provide support to clients as part of our helpdesk team.

Our clients predominately run Microsoft Server based systems and utilise various Microsoft technologies including MS Exchange, SQL and Hyper-V.

Duties and Responsibilities

•Troubleshooting and resolve problems with PC’s and servers.
•Provide remote assistance to system users for PC related issues.
•Perform PC and server upgrades, maintenance and installations.
•Troubleshoot software and hardware failures and identify network problems.
•Provide good customer service via telephone and email.
•Provide first and second line support to

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