Support Engineer/Trainee Support Engineer in Cambridge, Cambridgeshire

Applying for the Support Engineer/Trainee Support Engineer role

Making Technology work for you - Micro Concepts are dedicated to developing long term business relationships with our customers in the manufacturing and production industries, to implement, maintain, and develop cost effective, quality design and engineering productivity solutions. Achieved through the knowledge and understanding of our customers" business processes and goals, by our valued team of professionals, committed to integrity, quality and excellence.
Job Title: Support Engineer/Trainee Support Engineer
Location: Cambridgeshire / Cambridge
Salary: £15,000 - £25,000
Type: Full Time
Job Sector: IT & Telecoms
Sub Sector: 1st Line Support/Helpdesk
Job Reference No: SE09

Job Description

Due to continuing expansion we require an additional engineer to join our support team at our Cambridge office. Providing first class levels of service and support to our customer base this role will involve ensuring our customer base is fully realising the potential of their investment in Autodesk Digital prototyping solutions primarily through our customer helpdesk both on a proactive and reactive basis.

We are looking for an individual who can demonstrate the ability to:

Understand engineering issues and processes

Display logical analytical problem solving skills

Analyse and provide best ongoing solutions

A high standard of education and previous engineering experience and qualifications are required. Additional IT certifications are also beneficial.

For the right candidate without the required experience and knowledge we will consider offering this role as a trainee position to include appropriate training and further vocational education.

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